Bank Of America Officer Operations Team Leader – Branch 

Philippines, Taguig 

517935560

Responsibilities:

• Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery
• Act as primary point for clients. Manage, log and investigate the day to day servicing enquiries, complaints of all assigned and escalate as appropriate
• Provide consistent service and keep clients informed on status of all outstanding enquiries
• Liaise with local / regional operations at all levels for timely and accurate resolution of queries.
• Conduct period service and scorecard review with clients
• Working independently with strong organizational skills to overcome challenges with requests and ensures our client’s needs are satisfied
• Actively join in, support & implement local or regional projects as assigned by the Client Services Manager.
• Undertake regulatory remediation and ensure closures within designated timelines
• Ensure full compliance of all applicable laws, regulations, credit, KYC.AML policies and exercise appropriate delegated authority.
• Perform all duties as assigned by the Client Services Manager.

Skills:

• At least 7-10 years’ working experience in area of Client Services in the bank concentrating on delivery of treasury and cash management solutions for Corporate and/or Financial Institutional. Experience in servicing Bank and Non-Bank Financial Institution client is preferred.
• Excellent presentations, communication, time management, problem solving, interpersonal and team work skills.
• Possessing a passion and urgency to serve our clients and operate as a client advocate.
• Managing multiple request simultaneously that contain a variety of complexity and resolution periods.
• Track record gained through operational experience within the payment, trade, or treasury environment.
• Good commend of spoken English.
• A good understanding of in-country banking system, account and liquidity structures as well as payment delivery systems.
• Excellent rapport with client contacts at all levels and with internal partners at all levels.
• A proactive learner and self-starter seeking continuous improvement in all job-related aspects.
• Able to work under pressure and challenges.
• Demonstrated experience with continuous improvement and process efficiency methodologies.