Citi Group Ops Sup Analyst - C09 

India, Maharashtra, Pune 

517199668

Responsibilities:

• Validation of credit card related settlements and performing journals to balance the General ledgers. Reconciliation and Resolution of General Ledger outages and supervise escalated issues, providing efficient and effective service to Citi’s clients

• Recommending new work procedures to help streamline operations

• Comprehensive knowledge of General Ledger Reconciliation / Research / Investigation process across multiple applications

• Conduct training, monitor quality and quantity of team and provide suggestions to improve the efficiency of the team Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries

• Facilitate training based on needs of staff within the department and assist with answering staff questions, as needed

• Analyze operations information and make evaluative judgements to solve problems Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures

• Support expansive and diverse array of products and services

• Assist with ongoing Lean and process improvement project

• Resolve complex problems based on best practice/precedence, escalating as needed Serve as a backup for manager, as needed, Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

• 3-6 years of relevant experience

• Proficient in Microsoft Office

• Ability to work unsupervised and apply problem solve capabilities

• Ability to work occasional weekends to support COB testing

• Demonstrated analytical skills and mathematical knowledge

• Consistently demonstrates clear and concise written and verbal communication skills

• Bachelor’s degree/University degree or equivalent experience

Time Type:

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