Wells Fargo Senior Loan Servicing Representative 

India, Telangana, Hyderabad 

516385923

About this role:

The Analyst will also be responsible to Run and process select daily, weekly and monthly exception reporting generated by System on a periodic basis and with stringent timelines.
This includes research on Waivers, Reconciliations, Statement analysis, Communication with RMs, Cash movements, etc.

In this role, you will:

• Support performance of less experienced Loan Servicing staff and overall effectiveness of team
• Provide lending support service in operations, documentation, and customer service to Credit teams
• Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area
• Perform administrative, transactional, operational, or customer support tasks
• Resolve complex client problems and inquiries
• Analyze issues, business requirements, standards, procedures, and call trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Use independent judgment to review and file claims while ensuring compliance with all federal, state, client and company policies, procedures, and regulations
• Interact with immediate Loan Servicing team, functional area, and internal peers outside work group on loan related servicing activities, as well as internal or external customers
• Participate in regional or team meetings, and provide guidance and training to less experienced individuals

Required Qualifications

• Experience in Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Overall 4-6 years of work experience
• Advanced Excel is preferred and Tableau/Power BI expertise is a value add
• At least 2 years of hands on experience in Loan IQ in Loan Servicing Research area (Syndications or Bilateral)
• Highly motivated individual who is able to work well independently and in a team environment
• Ability to recognize and escalate issues to management for any process breaches
• Ability to multitask to accomplish tasks and meet deadlines effectively
• Ability to work quickly & accurately while maintaining acceptable standards of workmanship

• Flexibility to stretch to accomplish projects timely

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.