JPMorgan UK Property Management head – Global Real Estate Vice President 

United Kingdom, England, London 

516380073

As an UK Property Management head – Global Real Estate – Vice President in Global Real Estate department you will be responsible for the property management vendor partners within SLAs and KPIs, and overall program objectives within the UK sub-region

Job responsibilities

• Manage property management vendor partners within agreed objectives, service level agreements (SLAs), and key performance indicators (KPIs), ensuring vendor performance aligns with expectations.
• Oversee day-to-day programs to support the sustainability agenda, including waste recycling and utility consumption monitoring and control.
• Coordinate with the engineering team to ensure an effective hand-over process of new facilities from Design & Construction (D&C) to the property management and engineering team.
• Develop and maintain strong internal client relationships with key stakeholders, including Technology, Security, Resiliency, Risk and Compliance, and various lines of business.
• Support the Fire Life Safety (FLS) and Environmental Health and Safety (EHS) agenda within the sub-region by working closely with program leads.
• Structure and leverage the property management platform to execute Moves, Adds, and Changes (MAC) and churn jobs in the sub-region in a cost-effective and timely manner.
• Champion and manage the repairs and maintenance of facilities in partnership with engineering partners.
• Support the development of the property and workplace experience management budget and manage expenses within budget.
• Manage the oversight of processes and procedures to ensure alignment and compliance with JPMC and appropriate regulatory policies.
• Coordinate closely with D&C PMO to deliver timely and cost-effective services to clients.
• Collaborate with the Sourcing team to maintain strategic vendor partnerships, ensuring alignment with objectives, SLAs, and KPIs

Required qualifications, skills and capabilities

• Extensive management and leadership role in corporate real estate, property management service industry, and flex office market
• High performing communications, collaboration and management skills/managing teams
• Passion towards delivering workplace experience
• Flexibility and commitment towards off-hours issue resolutions
• Capable planning and programming skills