SAP Technology Services Senior Specialist - DB Expert 

India, Karnataka, Bengaluru 

51459850

What you'll do:

As an Enhanced Operations Service Specialist - you are responsible for:

• Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s.
• Technically skilled in Database Technologies like HANA/ASE/MSSQL – with expert level knowledge in any one of the databases.
• Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer.
• Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system.
• Root Cause analysis for Service requests failures/outages, performance issues – continuous improvement methodologies
• Analyse root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
• Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
• Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
• Process improvement initiatives for daily operational activities
• Streamline standard operating procedures by focussing on automation enhancements.
• Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.

What you bring:

• 8+ years of related professional experience
• Strong experience as Database Administrator in Global Operations team (primarily on SAP HANA/ASE/MSSQL Platforms, however any database technology is welcome)
• Exposure to the automation tools /scripting or processes
• DB installations and upgrade, Planning, setup, and implementation.
• Providing technical expertise and support in optimizing and tuning of Systems, Performance Optimization.
• DB Concept on Security, Backup and recovery strategies, performance tuning, System Copies, high availability, and disaster recovery strategy, export-import, replication is must.
• Experience in Problem Management, Root cause analysis methodologies

• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Professional Certification of Database Platforms with exposure to Project Management tasks including PMP and ITIL certification.
• Capacity to continuously acquire new knowledge in an independent and proactive way.
• Good analytical and solution-oriented thinking
• Very good communication and networking skills
• Experience of safeguarding customer relationship.
• Strong customer service focus
• Very good English language skill.

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