Microsoft Support Escalation Engineer - SQL Engine 

Taiwan, Taoyuan City 

513846530

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Preferred Qualifications:
Required (but not limited to the below) Skills & experience in the following areas:
• MS SQL Server DBA experience
• Installing, upgrading & updating SQL Server
• Configuring & Administrating SQL Server and SQL Server on Azure VM as per best practices.
• Backup Strategies
• Performance Tuning & optimizing.
• High Availability & DR solutions (AlwaysOn Availability Groups, FCI, Windows Server Clustering Service, Replication, LogShipping)
• Security (Encryption at rest(TDE), Encryption in transit(SSL))
• Compression
• Understanding of Database properties and advanced configuration options
• Table Partitioning

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.