IBM Cloud Compute Engineer Support 

Bulgaria, Sofia 

511389610

As a Computer / Virtualization Cloud Support Engineer you will provide technical support to clients of our infrastructure-based offerings and services. You will work in close collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of the customers.
Key responsibilities:
• Diagnose and troubleshoot issues reported by IBM Cloud customers.
• Drive effective communication with customers and partners via phone, chat and case regarding technical issues.
• Document and track customer cases from start to finish ensuring customer expectations are properly managed and that technical issues are resolved to the customer’s satisfaction.
• Engage with engineering, operations, and management to diagnose and resolve critical issues.
• Utilize acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.

-In-depth understanding of the cloud computing industry with a focus around compute and infrastructure services and VMWare/virtualization products.
– Demonstrated track record of working directly with customers.
-Strong ability of troubleshooting complex issues using problem determination best practices.
– Fluency in English (both verbal and written)• Expert level industry and vendor certifications related to infrastructure offerings.
– Expertise and hand-on experience in Virtualization products, VMware products.
– Expertise in Provisioning, Web servers, Web hosting control panels, System administration, Hardware Security Modules.
– Knowledge of Operating System Principals and Server Administration Principals.