Amazon Support Engineer Alexa Enterprise 

India, Karnataka 

509665969

Key job responsibilities
As an experienced Support Engineer, you will work directly with managed and enterprise partners to troubleshoot and resolve issues. You will be interacting with both external partners and internal teams via a number of communication channels to drive solutions that meet developer needs.Your key responsibilities:
You will be working with external partners to understand Alexa skill development and independently delivering solutions to a variety of technical issues in the process of publishing skills.As part of the escalations process, you will be responsible for handling high-severity cases, proposing timely resolutions for enterprise partners.You will partner with enterprise support colleagues and serve as a high level technical expert in support topics, while helping train and provide mentoring of other teams.You will drive projects to improve technical support-related services, optimize processes, and develop support materials for developers.Reviewing and maintaining technical documentation.
A day in the life
Your time will be split into resolving technical queries via ticketing system and scheduled calls with internal business partners. You will also engage with enterprise partners by handling critical conference calls, when needed. You will interact with a team located across the United States, United Kingdom and Japan with a variety of business and technical backgrounds.

- 3+ years of software development, or 3+ years of technical support experience
- Able to troubleshoot, debugging complex technical systems and understand the architecture
- Experience with programming/scripting such as Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP
- Fluent in oral and written English
- Candidates work schedule may include non-traditional days off , including weekends and public holidays based on need.

- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent.