מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
Cisco Distribution Operation Manager Malaysia, Kuala Lumpur 508392098
14.04.2025
What You'll Do
- Build strong partnership with distributors to understand their business priorities, goals and operational top of mind
- Operations Planning and Execution - tie distributor goals with operational goals to drive improvement towards partner productivity, profitability and experience
- Measure performance through key outcome metrics and review progress through quarterly operational reviews
- Drive and influence simplification and improvement of tools, processes, capabilities and methods through connected data and insights and by acting as ‘voice of the partner’
- Advocate and consult on operational resources, capabilities, tools and processes available to promote partner self-sufficiency
- Inform, educate and engage partners on operations processes and changes across commerce and transformation
- Deep operational knowledge (processes, policies, capabilities, Cisco organization and x-functional teams' alignment)
- Deep understanding of client structure, systems, requirements, challenges
- Ability to work cross-functionally inside and outside of CLO
- Ability to listen and translate customers’ priorities into actions
- Ability to articulate client sentiments and feedback into actionable insights and problem descriptions
- Accountability for client/stakeholder experience and operational performance. Willing to take action to drive satisfactory closures on all open issues.
- Ability to understand the breadth and big picture but can also dig into details when needed
- Ability to challenge status quo and work towards radical simplification
- Insatiable curiosity to understand how systems work, data is organised, can connect the dots of various processes and systems
- Analytical skills, for the collection and analysis of data as leading or lagging indicators or to pin-point specific problem areas, and can leverage analytics for problem identification and field problem articulation and data storytelling
- Strong communication, presentation and relationship skills. Ability to engage at executive level for regular operational reviews. Ability to manage escalations including at the executive level.
- Excellent program management and project management skill.
- Fluency in English (both written and spoken) is required for advanced-level communication across diverse teams and stakeholders.
- Client Centricity - Build strong partnerships with clients to understand their personas, business priorities, goals and operational top of mind.
- Experience Design – Develop Ops Plans for clients which tie client goals to operational goals and drive client productivity, profitability and experience.
- Operational Advisory - Advocate and consult on operational resources, drive process/tool/support model changes that improve the client experience, promote client self-sufficiency and readiness, coordinates large ad hoc requests or projects eg. Mergers & Acquisitions.
- Problem Identification and Solution Adoption- Identify and log operational problems (process, policy and capability) to drive simplification, automation, productivity and experience; drive client awareness and adoption of solutions and enhancements.
- Communication Framework - Inform, educate and engage clients on operations processes and changes across commerce and transformation.
- Metrics that Matter - Measure performance through key outcome metrics and review progress through quarterly operational reviews.
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