Responsibilities:
- Develop customer facing material to help address commonly asked questions
- Work with privacy to redact evidence prior to customer consumption
- Work with engineering team to automate the evidence redaction program
- Assist in collecting, and reconciling subcontractors related information (specific to the datacenters) for our key customers and develop a plan to periodically update the information.
- Add, update, and periodically review standard responses CO+I provides to the Office/Azure Tier I support team
- Participate in contractual Statement of Work (SoW) negotiations with customers to represent CO+I on what domains and scope will be covered during customer audits
- Brainstorm and ideate proactive strategies supporting R2A as the program expands and look for scalable and efficient R2A solutions
In addition, this position requires:
- Ability to work independently in a fast-paced, global environment
- Ability to embrace ambiguity and changing business requirements
- Ability to speak and present to leadership effectively
- Ability to influence operations and engineering teams with control design and implementation
- Ability to successfully collaborate, drive clarity, and ensure communication between stakeholders