Honeywell Customer Experience Team Leader 

India 

508358869

Kuala Lumpur Make the Best You.

Keyrequirements:

• Supports a team of customer service representatives with his/her guidance to ensure all customer needs and expectations are met.
• Responsible for overseeing the day-to-day operations of customer service representatives.
• Manage workflow, provide guidance, and support to customer service representatives, and ensure that customer inquiries are handled promptly and professionally.
• Continuous Improvement Mindset
• Teamwork and Collaboration
• Organizational and Time Management Skills
• Analytical and Problem-Solving Skills
• Continuous Improvement Mindset
• Monitors and intervenes for timely assignment of tasks to ensure processing based on agreed SLA.

Key skills andqualifications

• Bachelor’s degree (or equivalent experience)
• Business fluent in written and spoken English, other ASEAN languages a plus.
• 3+; Strong knowledge/experience with CRM/ERP system business processes (SAP) - Preferable Strong knowledge/experience with CRM/ERP system business processes (SAP)
• High level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams)
• Experience with inContact CXone Agent for Salesforce system.
• Strong verbal and written communication skills for effectively interacting with customers, team members, and other departments.
• Excellent problem-solving abilities to address customer issues and team challenges quickly and efficiently.

Discover More

• JOB ID: HRD248826
• Category: Customer Experience
• Location: UOA Corporate Tower, Avenue 10, The Vertical,,Bangsar South City, No. 8, Jalan Kerinchi,Kuala Lumpur,WILAYAH PERSEKUTUAN,59200,Malaysia
• Nonexempt