EY FAM Associate-GOH 

India, Kerala, Thiruvananthapuram 

508073767

Your key responsibilities

• provides round the clock coverage
• Notifies appropriate resources of situations that require response or remediation.
• Resolve customer/client queries, ensure high standard of service is maintained.
• Learn new technology and products and understand the technology landscape
• Work productively maintaining exceptional call/data quality standards
• Monitor their personal support tasks and work that come through via digital services
• Review open tasks assigned to them for updates
• Respond to all updates from requesters within TAT
• Ensure all tasks assigned are updated with description of current status
• Skills and attributes for success
• Good analytical capability.
• Experience in collaborating & working with cross-functional teams.
• Should have good customer/client and technology-based support skills.
• Maintain confidentiality of all information and data.

To qualify for the role, you must have

• Excellent verbal and written communication skills in the English language.
• Ability to work in a team-oriented environment and to help identify and solve problems.

Ideally, you’ll also have

• Willingness to work in multiple shifts to ensure 24*7 service availability.

Technologies and Tools

• Strong analytical skills.
• MS Office tools (Word, Excel, IE, PowerPoint)
• SharePoint
• What we look for
• 1- or 2-years customer\client support experience with technology applications or software’s
• Good knowledge of PC technologies e.g.: Windows, Office suite. Etc
• Experience managing user access/product administration & customer management.
• Experience tracking work pipeline and deliver as per defined SLA & commitments.
• Excellent written and verbal communication with stakeholders across geography.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.