EY GMS-Staff-PAM-BeyondTrust 

India, Kerala, Thiruvananthapuram 

507692513

Key Requirements / Responsibilities:

• Provide L2 support for BeyondTrust PAM-related issues, including troubleshooting user access problems, session management issues, and system outages.
• Assist with the management of privileged accounts and access rights within the BeyondTrust PAM platform, ensuring accurate and timely provisioning and deprovisioning of access.
• Monitor BeyondTrust PAM system performance and logs to proactively identify and address potential issues before they impact users.
• Collaborate with IT and security teams to ensure compliance with security policies and procedures related to privileged access management.
• Contribute to the development and maintenance of BeyondTrust PAM policy documentation, user guides, and training materials to support end-users and promote best practices.
• Engage in regular security reviews and audits of BeyondTrust PAM configurations to ensure alignment with industry standards and compliance requirements.
• Support the implementation of security measures, including Multi-Factor Authentication (MFA) and session recording, to enhance the security posture of privileged accounts.
• Assist in the resolution of tickets and service requests related to BeyondTrust PAM, prioritizing based on impact and urgency.
• Keep abreast of new BeyondTrust features and updates, participating in relevant training and knowledge-sharing sessions to maintain expertise in the platform.
• Provide feedback and suggestions to improve the efficiency and effectiveness of the BeyondTrust PAM service, including automation opportunities.
• Work with BeyondTrust support and third-party vendors as needed to resolve complex issues and maintain system stability

Preferred Skills:

• Up to 3 years of experience in IT operations or support, with a focus on privileged access management or security solutions.
• Familiarity with BeyondTrust PAM or similar privileged access management platforms is preferred.
• Basic understanding of security protocols and standards related to access management.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.

Work Requirements:

• Willingness to travel as required
• Willingness to be on call support engineer and work occasional overtime as required
• Willingness to work in shifts as required