Citi Group Confluence Support team Manager C11 

India, Haryana, Gurugram 

507671080

Background: Confluence Unity is Citi’s platform of choice for the production of Financial Statements for investment funds managed by its institutional clients.

Key Responsibilities / Functions / Role:

• Act as Confluence Unity system Subject Matter Expert supporting the global financial reporting teams based in North America, Australia, Luxembourg, Singapore, UK and Ireland as well as in Gurgaon
• Prepare & maintain maps, tables & business data functions (BDFs) in Unity to generate Financial Statements including Statements of Investments, for new and existing clients
• Work with Operational teams for testing and sign off.
• During migration focus on transparency, timely escalation, cross-site collaboration, collating and sharing lessons learned
• Collaborate with cross-functional teams to create custom reports for other reporting where possible
• Suggest areas for improvement in internal processes along with possible solutions
• Create detailed business requirements documents, as needed, liaising with end-users & Tech partners or external vendors
• Plan, prepare and execute testing of the enhancements (UAT & PROD) with relevant stakeholders
• Perform regression testing, flag issues with testing in a timely manner and track them to closure
• training and pre-/post-implementation support.
• Once production is live, manage a production support process to resolve issues identified by the operational teams

Required knowledge/ Experience:

• Experience with Programming Language (eg JAVA, SQL), Databases eg Oracle, Dashboard reporting
• Proficient in all elements of Microsoft Office. Advanced Macro skills with Microsoft Excel

Desirable knowledge / Experience:

• Experience in a technical system support role advantageous, particularly experience working with Confluence Financial Reporting platform
• Fund accounting / Financial Reporting for hedge funds or mutual funds
• Business Analyst / UAT Tester experience
• Third level degree or higher in relevant field

Essential Skills:

• Good verbal and written communication skills
• Analytical skills, trouble-shooting and problem-solving ability.
• Good Team player, quick learner, adaptable to changing business requirement
• Excellent organisational, planning and prioritisation skills to meet tight timelines
• Experience operating in high pressure environment, able work independently with minimal supervision
• High degree of accuracy and attention to detail

Should be willing to work in shifts and flexible work hours as per business requirements

Time Type:

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