West Pharma Sr Service Desk Eng & Mfg Ntw DS 

India, Karnataka, Bengaluru 

506013024

Essential Duties and Responsibilities:

• Requires in-depth knowledge and experience on Compute, Network, and MS teams
• Able to work independently to solve complex issues and work under pressure and tight timeline
• To provide day to day technical support to end users at global level
• Utilize Jira ticketing system for user reported issues and be able to address to the issues quickly on a daily routine basis
• Create, maintain, and distribute reports of progress to management whenever needed
• Call log to supporting vendor and coordinate with the service vendor for service-related issues
• Follow through with vendors for Preventive Maintenance (PM) activities, quotes and be able to coordinate with internal teams for IT support requirements
• Routine check on IT Hardware Inventory. Ensure network printers are functioning during business hours.
• Setup and configure domain account, outlook profile for new users and existing users (when needed).
• Setup and maintain desktops, laptops and printer environment according to IT standards.
• Check to ensure that IT – Hardware (including AV devices), software and network devices are functioning well when the business needs to use these devices.
• To perform regular checks on critical services status for advanced diagnosis on hardware, peripherals and applications.
• To take corrective actions necessary to fix problems that affect the information system to ensure good business running of the organization.

• 5-8 years of related work experience
• Degree in Computer Application/Science

Knowledge, Skills and Abilities:

• Windows, Linux and MAC OS administration
• Microsoft office 365, Teams
• Active Directory and Server Administration
• DNS, DHCP
• CISCO AMP Antivirus
• Network printer
• VMware, Hyper-V and ZPA (Zscaler private access) desirable

• Willing to work from 12:00pm to 9:00pm shift
• Occasional on-call work required
• Should be flexible to work during AP/ US/EU time zones. Willingness to work outside of these hours as needed.