Citi Group AVP - Cards Product Manager UAE Nationals 

United Arab Emirates, Dubai, Dubai 

505643119

Responsibilities:

• Lead and coordinate product risk assessment, governance and compliance with applicable laws, rules, regulations and policies.
• Conduct client, market and competitor analysis to identify gaps and opportunities and help shape new product developments / enhancements.
• Implement client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients.
• Contribute to day-to-day product management including program delivery, client experience, process enhancement, client communications and managing product collateral across physical and digital assets.
• Analyze client feedback through customer research, complaints and Net Promoter Score (NPS) to develop & execute action plans that enhance the overall client experience.
• Liaise with and manage external partners to enhance the customer value proposition and drive increased cards acquisition & usage, whilst optimizing expenses.
• Deploy profitable marketing strategies, implement key growth initiatives and maintain current market intelligence on overall industry verticals and competitors.
• Partner with Marketing Product Managers in monitoring product/marketing programs, roadmaps, developments and launches to gain maximum benefit from each program/product and deliver on client value propositions.
• Apply sound ethical judgment regarding personal behavior, conduct and business practices, and escalate, manage and report control issues with transparency.

Qualifications:

• 5-8 years professional experience (banking/finance/cards preferred
• Business acumen with ability to identify alternate courses of action and comprehend trade off decisions
• Structured problem solving utilizing complex data from multiple sources
• Ability to collaborate with & influence cross-functional teams
• Ability to work with internal/external partners to deliver client solutions
• Demonstrated product/program management and marketing
• Ability to communicate clearly and concisely written and verbal

Education:

• Bachelor’s / Master's degree or equivalent experience

Time Type: