Truist Loan Operations Support Analyst II 

United States, North Carolina, Greensboro 

505463393

Regular or Temporary:

English (Required)

1st shift (United States of America)*Position is remote within the Truist Banking Network footprint.*

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Analyze business issues and make recommendations to maximize operational efficiency, quality and compliance.

2. Analyze and solve complex system related operational and client issues including fraudulent loans and client complaints.

3. Identify, develop, and implement policies, procedures, and training materials to assure compliance with government regulations and to maximize efficiency and customer service.

4. Provide training to others in the department/function as a highly skilled subject matter expert who can be successfully assigned to any operations function with the ability of independent decision-making.

5. Position requires flexibility in prioritizing workflow for the day, with emphasis on multi-tasking.

6. Participate in project work including system testing.

7. Interact directly with internal and external customers by telephone and/or in writing.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High School degree, or equivalent education and related training or experience5 years of relevant work experience

2. Strong communication and interpersonal skills

3.Solid understanding of accounting, reconcilement and balancing process.

4.Experience conducting other investigative research work in order to mitigate fraud and other risk to the bank.

5. Critical thinking and problem solving skills

6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:

1. Bachelor’s degree with an emphasis in accounting/finance or 7 years of relevant work experience

2. Strong critical thinking and problem solving skills

3. Strong proficiency with Microsoft office