Applied Materials Operations Customer Quality Engineer 

Singapore, Singapore 

505423000

Key Responsibilities

• Develops and applies quality standards in accordance with company and customer requirements.

• Collaborates with Engineering to develop and conduct related tests.

• Designs and implements methods and procedures for inspecting, testing, and evaluating the precision and accuracy of products and/ or production equipment using AMAT internal application tools.

• Develops methods and parameters, project methodology and/ or project proposals. Develops and uses procedures.

• Prepares documentation for inspection/ testing procedures.

• Recommends corrective action for procedural, product, or process deficiencies.

• Gathers operational and test data and evaluates results.

• Evaluates work methods, procedures and policies.

• Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs.

• Participates in audits.

• Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary.

• Read and interpret technical drawings and specification requirements.

• Reduces qualification cycle time and cost while still meeting quality performance requirements.

• Responsible for driving Continuous Improvement in the Quality of AMAT’s product portfolio

• Eliminate customer complaints and escalations Work and demonstrate ability to closely lead multi-functional teams including but not limited to: experienced design and development engineers, Quality and Reliability engineers, Supply Chain Management teams, suppliers and technology partners in order to acquire and implement best known methodologies and deliver a better quality and customer experience than in current portfolio.

• Monitor field customer performance of product to identify issues and allow for early investigation and mitigation

• Drive investigation, capture, Root Cause Analysis, Containment, Corrective Action, Process Improvement to prevent issue recurrence, Monitor plans using statistical methods Conduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio

• Drive customer escalation resolution (root cause analysis, Containment, Corrective Action and Process Improvements following the 8D discipline format) to prevent recurrence of problems.

• Drive Design, Quality, Reliability, lessons learned and VoC (Voice of Customer) requirements into new product designs to improve the quality and reliability of new products.

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

• Strong computer skills, Microsoft Office applications (Excel proficiency required)

• 8 Disciplines of Problem Solving - Root Cause analysis and Corrective Action, Containment, FMEA

• Adept Research skills

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work

• Experience in high volume manufacturing environments

• Proven track record working and managing customer issues and suppliers Key Performance Indicators (KPIs)

• Undertake special projects as required

• Lead, Contribute and support continuous improvement activities

• Prepare and present reports at group meetings and internal customers

• Understanding of engineering drawings and manufacturing processes

• Ability to work in a diverse and dynamic environment

• Planning and prioritizing activities

• Good communication and interpersonal skills

• Negotiation and Influencing skills

• Ability to present data effectively

• Team working skills

• Analytical skills (Data mining / Proficient in Excel)

• Time management

• Understanding of cost and financial impacts

Leadership

• No supervisory responsibilities but provides guidance to team members, and cross-functional support teams.

• Self-motivated individual, Flexible, Adaptable. Optimistic, Self-aware, Open to change and ambiguity of situations.

• Work mostly with minimal supervision Assertive, resilient and welcomes change and navigates through adversity

• Shows moral courage, openness and honesty in all dealings

• Engages interest and participation of others and has a collaborative approach to working with others

• Lead, support groups of technicians and engineers

• Training skills, provide guidance and coach other team members

Problem Solving

• Skilled in Advanced Problem-Solving Techniques (APS / 8 Disciplines of Problem Solving / Data mining)

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

• Excellent attention to detail

• Continuous improvement consultant skills

• Lean Manufacturing knowledge

• Ability to innovate, communicate, and implement original solutions

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Education

• Bachelor's Degree – Engineering, Computer Science or related Engineering Technology

• Advanced Quality Certifications

• 4-6 + Years of Experience job related