Elastic Workplace Experience Coordinator 

Japan, Tokyo 

505005888

• Effectively manage the day to day operations of workplace services including meeting room management, pantry & office supplies, employee lunch programs, vendor management, employee health and safety standards, compliance and procedures.
• Develop positive relationships with key-stakeholders and colleagues across APJ region to coordinate and deliver virtual or in-person events and activities in partnership with local teams and the Elastic Cares, Talent Brand and DEI teams.
• Be a champion for crafting a great Elastic Experience for our employees through onboarding and offboarding our Elasticians based in the Tokyo office.
• Collaborate closely with the building management for maintenance works including fire hose reel, fire extinguishers, fire alarm, HVAC etc.
• Manage and coordinate ad hoc projects like Service Now updates, office move, branding as needed.
• Source and handle relationship with local vendors for events or other requirements.
• Record maintenance and asset management.
• Handle Audits and ensuring all are compliances are met.
• Processing all invoices and ensure to follow up till payments are made.
• Liaison with STPI, Police, Customs, Fire force and other local government authorities like Municipal Corporation, State government secretariat, state owned and power providers etc.
• Partner with other functions, Internal Events and within the Workplaces team to deliver "Elastic experience" in ways that bring together the people experience elements between space / design, events, wellbeing and workplace services.
• Learn and understand about our flexible workplace services to support and champion high-growth productive environments that benefit all employees.
• Maintain an active awareness and understanding of workplace experience trends and innovations that will be key to keeping our employee experience - virtual and in-office - fresh and relevant.
• Remotely support South Korea team.

• 2+ years dynamic customer service and hospitality experience in a workplace / facilities management industry (with IT and ITES industries).
• Ability to build effective work relationships at all levels.
• Excellent written / verbal communication skills, both in English and Japanese.
• Strong problem solving, planning and troubleshooting and analytical skills.
• Effective listener and communicator, able to influence actions and outcomes.
• Proficiency with MS Word, Excel, PowerPoint, and GSuite required; Concur and ServiceNow a plus.
• Excellent follow-up and follow through with ability to stay on top of and anticipate competing and changing priorities.
• Excellent Listening and social skills and ability to communicate with discretion, diplomacy and tact.
• Positive demeanour, open-minded and empathic personality to support employee needs.
• A sense of humour and willingness to 'roll with the punches!'

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic