JPMorgan Custody Middle Office - Executive Director 

India, Maharashtra, Mumbai 

504739233

Job Responsibilities:

• Develop and maintain strategic relationships with key clients, acting as a senior liaison to ensure client satisfaction and business growth.
• Lead and mentor a diverse team, fostering a culture of excellence and continuous improvement.
• Collaborate seamlessly with global teams, driving initiatives that align with the organization's strategic goals.
• Provide strategic oversight and make high-level decisions during critical situations, ensuring alignment with organizational objectives.
• Optimize processes related to corporate actions, income processes, trade management, and cash management.
• Ensure timely and accurate responses to client inquiries, maintaining high standards of service.
• Oversee the publication and review of performance metrics, using data to drive strategic improvements and accountability.
• Manage communication channels effectively, maintaining high levels of client satisfaction.
• Identify data-driven opportunities for innovation and process improvement, partnering with stakeholders to implement changes.
• Ensure adherence to all departmental best practices, procedures, policies, and controls, setting the standard for the organization.
• Lead strategic initiatives that drive business growth and enhance client service delivery.

Required Qualifications, Capabilities, and Skills:

• Minimum 15+ years of experience within Custody or Investment Bank environment, with a focus on Trade Management, Cash Management, or Asset Services.
• Proven ability to lead large teams and influence at the executive level.
• Exceptional verbal and written communication skills, with the ability to represent the organization at industry events and client meetings.
• Demonstrates strategic thinking and the ability to drive organizational change and innovation.
• Successful track record in managing risk and implementing risk reduction strategies across multiple business units.
• Experience in leading change initiatives, documenting and implementing new processes efficiently across the organization.
• Proven ability to manage multiple priorities and projects in a fast-paced environment.
• Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint) and data visualization tools.
• Experience working in a global environment, understanding regional differences and market dynamics.
• Flexibility to accommodate global time zones, particularly late EMEA shifts.

Preferred Qualifications, Capabilities, and Skills:

• Experience with AI tools.
• Strong analytical skills and ability to leverage data for decision-making.
• Familiarity with compliance and regulatory requirements in the financial services industry.
• Ability to foster a collaborative and inclusive team environment.
• Experience in process optimization and efficiency improvement.
• Strong problem-solving skills and ability to handle complex client inquiries.
• Ability to drive innovation and continuous improvement initiatives.