Job Responsibilities:
- Be the end to end owner of the F&O trade and support processes, coordinating all aspects of Operations Service delivery/training to the client
- Partner with client to understand business and service needs. Validate client requirements vs service offered and implement support processes
- Review Client specific quality MIS and key performance indicators (KPI), feedback to client and resolve issues.
- Be responsible for managing and maintaining client BAU activity (mainly T and T+1 based)
- Perform T+1 Client Exception Capture / Matching and trade input
Required Qualifications, Skills and Capabilities:
- Minimum 1 year of experience in Banking Operations / F&O Operations / Client Servicing within the financial services industry is required
- Ability to work under pressure with strict deadlines
- Bachelor’s degree or equivalent
Preferred qualifications, capabilities, and skills
- Prior experience with Alteryx and Macro is highly preferred