Airbnb Manager CS Labs 

India, Haryana, Gurugram 

502366658

Cross-Functional Collaboration

• Work closely with product, engineering, and business teams to identify opportunities for new tools and technologies.
• Act as the central point of coordination, ensuring all teams are aligned on goals, timelines, and deliverables.
• Facilitate regular updates and discussions to ensure smooth communication across teams.

Strategic Initiatives

• Drive the strategy for testing pilots and adopting new tools, especially generative AI technologies.
• Analyze business needs and recommend scalable, innovative solutions that align with organizational goals.
• Evaluate pilot outcomes and make data-driven recommendations for broader implementation.

Leadership Engagement

• Create and deliver compelling presentations for senior leadership, showcasing progress, results, and strategic roadmaps.
• Act as a trusted advisor to leadership, providing insights on emerging trends and their potential impact on the organization.

People Management and Development

• Lead, mentor, and develop a team of skilled professionals, fostering a culture of innovation and accountability.
• Conduct regular performance reviews, provide constructive feedback, and address development needs.
• Promote a collaborative and inclusive environment where team members feel empowered to contribute ideas.

Project and Pilot Management

• Oversee the end-to-end lifecycle of pilots for new tools and technologies, ensuring on-time delivery and successful outcomes.
• Define clear objectives, KPIs, and success metrics for all initiatives.
• Troubleshoot challenges during testing and ensure issues are resolved efficiently.

Technical Expertise

• Stay updated on advancements in generative AI and other emerging technologies, identifying opportunities for integration.
• Collaborate with technical teams to ensure pilots meet quality standards and align with business requirements.
• Assess the technical feasibility of new tools and provide actionable feedback.

Stakeholder Management

• Build strong relationships with internal and external stakeholders to drive alignment and support for initiatives.
• Handle competing priorities and resolve conflicts effectively to ensure project success.

Change Management

• Lead efforts to drive adoption of new tools, ensuring smooth transitions for teams impacted by changes.
• Develop communication and training plans to onboard teams to new technologies and workflows.

Continuous Improvement

• Regularly evaluate processes and workflows to identify areas for optimization.
• Implement best practices for project management, testing, and stakeholder engagement.

Data-Driven Decision Making

• Analyze test results and pilot outcomes to generate insights and improve decision-making.
• Use data to support strategic recommendations and evaluate the ROI of new tools.

Your Expertise:

• Bachelor’s degree or equivalent; Master’s degree or certifications in preferred fields such as statistics, actuarial science, business administration, economics, finance, operations management, insurance, and risk management.
• Minimum 10 years of experience in operations-related roles.
• At least 3 years in a people management role, overseeing team leads and front-line staff.
• Stakeholder Management
  • Ability to collaborate effectively with product, engineering, and business teams.
  • Strong communication and interpersonal skills for influencing and aligning diverse teams.
  • Experience in managing competing priorities and resolving conflicts
• People Management
  • Proven ability to manage, mentor, and develop high-performing teams.
  • Conflict resolution and performance management skills.
  • Capacity to foster a collaborative, inclusive, and innovative team environment.
  • Ability to provide constructive feedback and handle difficult conversations.
• Project Management
  • Proficiency in leading testing pilots and projects, ensuring timely delivery.
  • Strong organizational skills to manage multiple projects simultaneously.
  • Experience with Agile or Scrum methodologies.
• Technical Expertise
  • Deep understanding of generative AI concepts, tools, and applications.
  • Familiarity with testing frameworks and methodologies for new technologies.
  • Ability to assess the feasibility and impact of new tools.
• Problem-Solving and Analytical Skills
  • Strong analytical mindset to identify gaps, recommend solutions, and drive results.
  • Experience with data-driven decision-making.
• Strategic Thinking
  • Ability to align pilots and tools with broader business goals.
  • Competence in recommending scalable and innovative solutions for new technology adoption.

:To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following:

• Workspace: A dedicated, quiet, and private workspace free from interruptions and external noise
• Internet Connectivity: During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings
• Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved.
• Confidentiality & Security:

Offices: Gurugram, India