EY GMS-Manager-Transformation Delivery Margin expansion 

India, Maharashtra, Pune 

501045419

Your key responsibilities

• Lead large portfolio of margin expansion programs with commitment to deliver a world class return on investments
• Lead large technology platform/solution delivery programs for clients end to end
• Perform assessment of current business processes deployed within EY managed service operation and identify digital injection/AI/automation opportunities
• Design optimum target state (digital) process design
• Perform competitive automation tools assessment and take best contextual decisions on automation tools including EY’s existing partners and leading market tools
• Construct and present fully develop digital transformation/AI/ automation business case to EY and Client leadership team, seek investment
• Identify ML/AI injection opportunities to client’s business processes
• Lead cross functional technology change projects to own and execute automation projects end to end
• Own and deliver on a profit expansion mandate with clear annual target ($)
• Portfolio , Project governance, monitoring and reporting for executive leadership team in GMS as well as in client’s organization
• Estimate and report benefits in terms of efficiency, revenue, profit and risk elimination
• Communicate and achieve consensus among stakeholders on automation projects status and benefit

Skills and attributes for success

• Enterprise level process modelling experience
• Data Flow Design experience
• Business analysis & design thinking
• Automation design
• Process re-engineering skills (Lean, sixsigma) is a plus
• IPA (UI path, automation anywhere, blueprism)
• Workflow (Servicenow, MS Power apps, Pega, other low code/no code tools)
• BI (PowerBI/tableau/Qlick)
• AI/ML integration (azure, google, Pega) into business operation etc.
• Technology project management
• Stakeholder management
• 15+ years experience

To qualify for the role, you must have

• Technology graduation or post graduation
• Experience of delivering enterprise grade transformation portfolio with significant ROI / profit expansion
• Deep experience in managed service delivery / shared service / outsourcing
• Intelligent Process Automation (IPA/RPA)
• Prior experience in consulting or BPO or service delivery operation (12+ years)
• Experience in hands-on and leadership in process automation tools and teams
• Lead large automation/digitization programmes
• Experience in interacting with senior client personnel including C-level
• Experience of working in an Agile Scrum environment
• Be proficient in assessing options (e.g. risk, performance and cost-benefit) and informing decision-makers with persuasive visualizations based upon assessment outputs
• Can coordinate / collaborate with teams & stakeholders in multiple geographies
• Manage Matrix teams with participants in multiple geographies
• This role requires flexibility in working with various Client and EY stakeholders across the world and in different time zones
• Ready to travel if required

Ideally, you’ll also have

• Experience in integrated managed / outsourced services solutions primarily around
  • Risk: Transform the risk and controls functions and outcomes of the business, including enterprise risk, enterprise resilience, compliance, internal audit, and controls and protect value across stakeholders in the long term
  • Finance: transform their finance functions and drive value creation by making finance more agile (responsive, insightful and efficient) to support better scalability, decision-making and enterprise-wide performance
  • Integrated Workforce Mobility: Tax, Immigration, Compensation, Assignment & Social Security
  • IT outsourcing models, Cloud/Saas/Paas solutions and the role of IT in digital change
• You may have certification in LSS, CSM, TOGAF, PMP, CBAP, CSPO
• Proficiency in Design Thinking and Agile Methodology
• You will have core understanding of the big four and their got-to-market propositions

What we look for

• Ability to extend our reputation in the marketplace
• Passion for problem-solving and helping our clients with some of their most complex issues

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.