Citi Group TTS- Asia Regional Account Manager Commercial Cards -VP 

Singapore, Singapore 

500776757

Position Objective

As a part of Client Success organization, you will be the trusted advisor and growth partner for a portfolio of the bank’s highest-value commercial cards clients. Your mission will be to drive client satisfaction, foster loyalty, and unlock revenue opportunities through cross-sell initiatives, renewals, and retention strategies.

Key Responsibilities

1. Client Relationship Management

• Act as the primary point of contact for a portfolio of top-tier corporate clients, ensuring they receive exceptional service and solutions tailored to their needs.
• Build trusted, long-term relationships with key client stakeholders across procurement, finance, and treasury teams.
• Conduct regular business reviews to understand client priorities, identify growth opportunities, and advocate for client needs within the bank.
• Maintain an accurate and updated pipeline of all prospects in CRM and adopt good sales discipline

2. Growth, Engagement and Retention

• Develop and execute client growth plans, focusing on cross-selling additional solutions and expanding B2B payments.
• Drive renewals by demonstrating ongoing value, addressing pain points, and presenting innovative enhancements.
• Collaborate with the sales team to identify upsell opportunities, develop proposals, and manage deal negotiations.
• BE an integral part of team to lead client engagement events, round tables and conference. Ensure client attendance and help create client testimonies.

Problem Solving and Process Improvement

• Serve as a consultative partner, identifying client challenges and presenting creative solutions to improve procurement efficiency, cash flow, and working capital management.
• Champion process improvements by gathering feedback from clients and working with internal teams to implement service enhancements.
• Lead issue resolution and escalation management to ensure quick and effective problem-solving.

Collaboration and Leadership

• Collaborate across teams – including sales, operations, product, and network partners – to deliver seamless client experiences and drive innovation.
• Act as the client’s voice internally, ensuring client feedback informs product development and service delivery.
• Build strong partnerships with external providers, such as travel management companies, network providers, and FinTech's, to deliver value-added solutions to clients.

Must-Have Skills:

• Client-Centric Mindset: A natural relationship builder who thrives on delivering exceptional client experiences.
• Commercial Acumen: Strong understanding of payment solutions and procurement processes, with the ability to identify growth opportunities and drive revenue.
• Influence & Leadership: Ability to build trust at all levels, influence change, and drive cross-functional collaboration.
• Problem Solver: Skilled at identifying client pain points and providing creative, actionable solutions.
• Communication & Presence: Executive presence with strong communication and presentation skills, capable of engaging with senior stakeholders.

Why Join Us?

• Make a Difference: Be at the forefront of transforming client success for some of the world’s leading corporations.
• Shape the Future: Drive innovation in payment solutions and help clients achieve their goals in procurement and working capital management.
• Collaborate Globally: Work with diverse teams across the globe to deliver cutting-edge solutions.
• Grow Your Career: Gain exposure to senior decision-makers in large organizations and develop your leadership skills in a growth-focused environment.

Knowledge Experience:

• Advanced Commercial Card product knowledge
• Client facing experience and ability to develop relationships at all levels
• Proven track record working in a global sales environment
• Market and Industry awareness
• A history of achieving sales target

Competencies:

• Ability to communicate effectively at all levels
• Disciplined and able to meet timelines for multiple projects simultaneously
• Energetic with an innovative approach to problem solving
• Strong teamwork approach
• 2nd language is good to have

Education:

• Bachelor’s/University degree or equivalent experience.
• Master’s degree is Good to have

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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