Cisco Customer Success Manager 

Netherlands, North Holland, Amsterdam 

500749580

Your Impact

As a Customer Success Manager, you will be pivotal in guiding customers to adopt and thrive with Cisco technologies, helping them reach their business and technical goals. This exciting role involves:

• Driving software utilization to ensure value realization, leading to customer renewals and business growth.
• Proactively managing renewal risks and facilitating workshops to track adoption progress and successful onboarding.
• Building strong relationships with customers to understand their challenges and collaborate with Sales, Customer Success, Renewals, and Business Entities to identify valuable use cases.
• Acting as a technology advocate, offering feedback to Cisco’s product teams and staying updated on the latest technologies and industry trends.
• Mentoring customers to help them achieve their goals with Cisco technologies.

• Knowledge of a single technology architecture or equivalent certification such as CCIE.
• Experience developing software adoption plans across a technology portfolio.
• Experience building relationships with both technical and business stakeholders.
• Experience leading cross-functional virtual teams in a matrix organization.
• Familiarity with recurring revenue concepts, margin, and attrition.

• Strong communication and relationship-building skills.
• Strategic thinker with a proactive approach to problem-solving.
• Ability to work collaboratively in a team-oriented environment.
• Passion for driving customer success and satisfaction.
• Adaptability to changing priorities and situations.