Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis, OR product development
OR equivalent experience.
16+ years of experience in engineering, product/technical program management, data analysis, or product development.
8+ years of experience in people management, leading cross-functional and/or cross-team projects.
Proven track record of successful design, delivery, and iteration on complex projects with diverse stakeholders.
Experience with data-driven insights creation, strategy definition, and experimentation.
Working knowledge of networking, operating systems, configurations, H/w Infrastructure, and Cloud
Proven track record of taking ownership and driving multiple parallel technical programs to successful completion.
Preferred Qualifications
Flexibility to learn and apply learning to improve business outcomes, positive impact for the team and self.
Strong quantitative and analytical skills, with the ability to make informed trade-offs and solve complex problems.
Proven track record of successful design, delivery, and iteration on complex projects with diverse stakeholders.
Experience with data-driven insights creation, strategy definition, and experimentation.
Excellent communication and collaboration skills, with the ability to work effectively with teams across different locations and time zones.
Industry standard certifications such as ITIL, PMP etc. would be a plus.
Responsibilities
People Managem ent: Lead a team of Technical Program Managers to drive the development and implementation of servicing programs, products, and services.
Delivery : Develop and maintain project plans, schedules, and resource allocation to meet project milestones and deliverables.
Servicing : Identify and mitigate risks, resolve issues, and ensure the quality and reliability of servicing updates.
Stakeholder Management : Collaborate with cross-functional teams, including engineering, product management, and customer support, to ensure successful delivery of servicing updates and features.
Strategic Acumen : Drive strong area strategy while partnering closely with internal stakeholders to define, prioritize and execute business priorities
Continuous Improvements : Analyse business opportunities and recommend strategic investments to enhance the Windows Servicing platform.
Culture : Foster a culture of continuous improvement, innovation, and customer focus within the team.