Amazon Data Center Operations Technician DCC Communities 

Spain, Aragon, Zaragoza 

499362065

As a Data Center Technician, you will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. You will be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).Key job responsibilities
· You will interact with stakeholder in Spain and across EMEA, so both Spanish and English language proficiency is essential
· Working to meet SLA’s against assigned trouble tickets via a directed workflow.
· Being first line touch point for hardware troubleshooting and technical issues.
· Performing regular server hardware repairs(drives, motherboards etc).
· Carrying out routine network, server hardware and OS related repairs.
· Working with cross-functional teams on a regular basis to complete routine work.
· Engaging with Smart Hands in EU Regional POPs.
· Adhering to security and safety best practices in the data center.
· Participating in Data Center power & cooling events.
· Participating in team meetings for metric analysis and daily/weekly goals achievement.
· Identifying and help create documentation for use globally.
· Identifying and help create process improvements relevant to the data center environment.
· Performing server upgrades, rebuilds, scheduled works as required.
· Interacting with third party vendors & contractors.
· Contributing to the development of other team members.**Must be fluent or at least advanced level in English
*Please submit CV in EnglishZaragoza, ESP

- Knowledge of IT system hardware and network concepts

- Knowledge of TCP/IP networks