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Boston Scientific HR Service Delivery Director APAC 
Singapore, Singapore 
497412182

30.08.2024

China-Shanghai; India-Haryana, Gurgaon; Malaysia-Penang

Roles & Responsibilities

  • Bring Subject Matter Expertise to the function to shape the scalable global processes, tools and programs around HR inquiry & transaction support both insourced and outsourced
  • Provide thought leadership proactively within assigned areas and with broader HR team
  • Obtain regular feedback and perform needs assessments from stakeholders; consider requests for changes and new products
  • Benchmark externally including attend conferences, participate in associations and networks, read and research to obtain new ideas and innovative practices into assigned areas. Share learnings with the broader HR teams
  • Manage 3rd party vendors across multiple HR disciplines including but not limited to Talent Acquisition, Talent Management, Benefits, Compensation & Equity and HR BPOs
  • Lead, support and partner in various contract related activities including but not limited to lead negotiations, consulting COE partners, supporting other HR Operations teams (HR Technology)
  • Identify continuous improvement opportunities and new design needs
  • Manage the governance process for assigned area including:
    • Clear global and local design guidelines
    • Alignment among applicable stakeholders
  • Lead change management and stakeholder communication for Service Delivery
  • Determine applicable metrics and scorecard, review them at least quarterly and communicate to key stakeholders
  • Lead and manage internal audit programs
  • People Leader Role with APAC teams
  • Increase Service Delivery capacity to support business needs with in-scope services while creating a scalable model allowing for flex support for HRBPs, COEs & HRLT members
  • Gain clarity and alignment on process, roles, and responsibilities across the HR model
  • Evolve and optimize Service Delivery operating model
  • Develop talent and capabilities
  • Help to foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
  • Core competencies to be successful in this role include Global Perspective, Customer Focus, Influence, Execution, Communication, Collaboration
  • Travel is required for the role up to 10-20%

Requirements:

  • Bachelor's degree with 9+ years of related work experience or an equivalent combination of education and work experience. Advanced degree preferred
  • Subject Matter Expert in HR Service Delivery with demonstrated skills in managing outsourced BPO support, understanding policies and local laws, customer service, and process improvement obtained certification where appropriate
  • Large scale project/ program management experience
  • Advanced assessment/ Voice of customer data collection and analysis experience
  • Experience collaborating with numerous HR and Business stakeholders
  • Ability to communicate complex HR concepts and products to a diverse and broad audience range (HR, non-HR, different cultures, different levels, etc.)