Boston Scientific HR Service Delivery Director APAC 

Singapore, Singapore 

497412182

China-Shanghai; India-Haryana, Gurgaon; Malaysia-Penang

Roles & Responsibilities

• Bring Subject Matter Expertise to the function to shape the scalable global processes, tools and programs around HR inquiry & transaction support both insourced and outsourced
• Provide thought leadership proactively within assigned areas and with broader HR team
• Obtain regular feedback and perform needs assessments from stakeholders; consider requests for changes and new products
• Benchmark externally including attend conferences, participate in associations and networks, read and research to obtain new ideas and innovative practices into assigned areas. Share learnings with the broader HR teams
• Manage 3rd party vendors across multiple HR disciplines including but not limited to Talent Acquisition, Talent Management, Benefits, Compensation & Equity and HR BPOs
• Lead, support and partner in various contract related activities including but not limited to lead negotiations, consulting COE partners, supporting other HR Operations teams (HR Technology)
• Identify continuous improvement opportunities and new design needs
• Manage the governance process for assigned area including:
  • Clear global and local design guidelines
  • Alignment among applicable stakeholders
• Lead change management and stakeholder communication for Service Delivery
• Determine applicable metrics and scorecard, review them at least quarterly and communicate to key stakeholders
• Lead and manage internal audit programs
• People Leader Role with APAC teams
• Increase Service Delivery capacity to support business needs with in-scope services while creating a scalable model allowing for flex support for HRBPs, COEs & HRLT members
• Gain clarity and alignment on process, roles, and responsibilities across the HR model
• Evolve and optimize Service Delivery operating model
• Develop talent and capabilities
• Help to foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
• Core competencies to be successful in this role include Global Perspective, Customer Focus, Influence, Execution, Communication, Collaboration
• Travel is required for the role up to 10-20%

Requirements:

• Bachelor's degree with 9+ years of related work experience or an equivalent combination of education and work experience. Advanced degree preferred
• Subject Matter Expert in HR Service Delivery with demonstrated skills in managing outsourced BPO support, understanding policies and local laws, customer service, and process improvement obtained certification where appropriate
• Large scale project/ program management experience
• Advanced assessment/ Voice of customer data collection and analysis experience
• Experience collaborating with numerous HR and Business stakeholders
• Ability to communicate complex HR concepts and products to a diverse and broad audience range (HR, non-HR, different cultures, different levels, etc.)