NICE Senior WFM Support engineer 

United Kingdom, England, London 

496577533

How will you make an impact?

• Work with various NICE departments (Support and R&D) and the customer for end-to-end resolution of issues
• Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates
• Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
• Participate in knowledge transfer activities as required
• Work in accordance with NICE support process, procedures, contractual SLA’s
• Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA

Have you got what it takes?

• Minimum 2-year experience supporting large, global, complex enterprise software clients
• Excellent troubleshooting skills of AWS solutions
• Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc.
• Ability to detect and troubleshoot SQL Server related CPU, memory, I/O, disk space and other resource contention
• Must be available to participate in an on-call rotation to provide 24x7 support to the client.
• Excellent verbal and written communication skills

Director, Support
Individual Contributor