Amazon Support Assoc ONS Services 

Philippines, Manila 

496202464

Key job responsibilities
- Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed
- Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements- Assist managing IT asset inventories, tracking usage and conducting audits
- Perform routine maintenance on IT equipment, including cleaning and replacing consumable components- Grow and learn the latest technologies to stay ahead of the curve, expanding knowledge and skills
- Travel between buildings in the local area as required

- Bachelor’s degree in Computer Science or IT related field
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience with client, server and network services DNS, DHCP, OSI Model and TCP/IP
- Experience with audiovisual, video conferencing or event support
- Understanding basic concepts of information security