IBM Customer Education Specialist 

India, Karnataka, Bengaluru 

494190780

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Your Role and Responsibilities

• You: A natural leader who inspires and coaches instructional designers to become creative story tellers, capable of teaching themselves technical products, analyzing learning audience, and building content to teach them.
• Us: Fun, fast-paced creative team of high performers dedicated to making our customers and Apptio successful.
• What we want you to do: Lead a team of Instructional Designers who build educational content based on supplied requirements. Directly impact the value provided to customers through educational content that builds Apptio skills and advocacy for both Customer Success employees and customers.
• You will also design and develop educational content to meet audience needs including but not limited to:
• Instructor-led courses
• Self-paced courses
• Blogs
• Podcasts

Required Technical and Professional Expertise

• Develop functional and hands-on expertise of the assigned application(s) or product.
• Interface with the Customers
• Act as a consultant and conduct onboarding sessions
• Answer functional “how to” questions.
• Develop, Customize and Explain what a best-in-class Onboarding, Deployment and Adoption roadmap might look like for All Apptio Products
• Should be able to provide an in-depth better together story – Apptio OneTM and CloudabilityTM working together.
• Play an active role in facilitating product SME groups, including sharing updates and suggestions.
• Stay up to date on all releases and product capabilities and deliver any required awareness education to the rest of the regional teams or Customers as required.
• Act as the central point of functional feedback on any regional themes
• Collaborate with other departments in the company to ensure customer satisfaction and resolve issues in a timely fashion.
• Bachelor’s degree or equivalent (Preferred Technology or STEM background)
• 3-5 Years of relevant experience in Onboarding or experience as a solutions architect or in Project or Account Management in a Product or SaaS-based solutions organization.
• Understanding of the SaaS delivery model
• Ability to demonstrate analytical and problem-solving skills.
• Strong communication (verbal and written) and presentation skills.
• Be willing to work in shifts (customer’s time zones)

Preferred Technical and Professional Expertise

• Medium to Expert Skill level in terms of Knowledge of public cloud services providers such as AWS, Azure, and Google Cloud
• Knowledge of enterprise IT organizational, business, and technical environments
• Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance.
• Ability to breakdown complex information into simple solution requirements
• Team player with solid communication and presentation skills
• Business Domain Focus
• Basic to Medium Skill level knowledge of basic financial concepts such as general ledger, budget, forecast and cost.
• General understanding of IT infrastructure concepts such as server, storage, virtualization and software applications ”
• Bachelor’s degree or equivalent (Preferred Technology or STEM background)
• 3-5 Years of relevant experience in Onboarding or experience as a solutions architect or in Project or Account Management in a Product or SaaS-based solutions organization.
• Understanding of the SaaS delivery model
• Ability to demonstrate analytical and problem-solving skills.
• Strong communication (verbal and written) and presentation skills.