Cisco Network Support Engineering Intern 

Mexico, Mexico City, Mexico City 

493106104

Participate in and successfully complete structured classroom workshops specific to core CCNA preparation administered by a Meraki instructor

Work through lab assignments via Packet Tracer, NetAcad labs, and Meraki troubleshooting labs to learn the foundations of networking and troubleshooting

Gain an understanding of the networking field by participating and engaging in various courses

Assist with lab testing work as needed for Meraki products

Identify issues suitable for entry in the Meraki Knowledge Base

Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing

Collaborate with other Support team members to fix network outages, misconfigurations, and complex networking issues of customers’ devices

Read and analyze packet capture using Wireshark

Pursuing an associate's degree or are a Junior or senior pursuing a bachelor's degree with a computer science, information technology, networking, systems administration, or a related field from an accredited university. Individuals who have completed a relevant networking BootCamp within the last 6 months will also be considered. Individuals pursuing a master’s degree will not be considered

Hardworking and interested in exploring the Networking field

Passionate to assist and problem-solve with customers

Able to strategically and critically think about how to look for solutions, willing to be pushed outside your knowledge areas, and eager to learn and find solutions

An efficient communicator and problem-solver

Networking certifications a plus: CCNA, CCNP CWNA, etc.

Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers is a plus

Comprehension of networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc. is a plus

Preferred experiences within helpdesk, technical call center, desktop support, or past networking experiences preferred, but not required.

Authorized to work in Mexico without requiring sponsorship now or in the future

Basic understanding of networking fundamentals, e.g. be able to explain the functions of and differences among the link, network, transport, and application layers

A passion to assist and problem-solve with our customers

Outstanding account management, follow-through, and problem-solving skills

Resourcefulness and attention to detail

Excellent communication skills, both written and verbal