SAP Services & Operations Specialist 

Bulgaria, Burgas 

490867194

Administrative & Operational Support

• Executive Support: Provide high-level administrative support to senior leaders within the ECS team, including calendar management, scheduling meetings, and coordinating travel logistics.
• Procurement and Vendor Management: Spearhead the procurement process, creating purchase orders in SAP Ariba, tracking expenditures, and liaising with vendors to ensure timely processing and cost-efficiency.
• Reporting and Analytics: Generate and deliver regular reports on process status, swarming activities, and repetitive incident handling patterns, offering insights to improve operational efficiency.
• Meeting & Event Coordination: Organize and facilitate team meetings, events, and conferences, including preparation of agendas, minute-taking, and managing logistics for both virtual and in-person engagements.
• Budget and Expense Tracking: Collaborate with finance teams to monitor and reconcile expenses, ensuring adherence to budgets and supporting efficient time-tracking compliance using CATS.
• Process Optimization: Contribute to the continuous improvement of operational workflows by analyzing and proposing solutions to recurring incidents and identifying efficiency gaps

IT & Cloud Services Operations

• Incident Management & Troubleshooting: Track, prioritize, and resolve incidents impacting SAP landscapes, focusing on timely resolution and root cause analysis to enhance service reliability.
• Technical Coordination: Support the team with the setup, optimization, and maintenance of cloud-based SAP technologies, ensuring seamless integration and performance.
• Cross-Functional Collaboration: Work with international teams to ensure smooth communication and coordination on global projects, troubleshooting, de-escalation efforts, and service delivery initiatives.
• Operational Documentation: Maintain clear and accurate documentation of technical processes, configurations, and guidelines for team reference, ensuring adherence to best practices and compliance with internal standards.

Role Requirements

• Education: Bachelor’s degree or equivalent qualification.
• Experience: 5 to 9 years of experience in executive assistance, administrative operations, project management, and IT services management, ideally in a global environment.
• Technical Skills: Experience with SAP Ariba, and proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Familiarity with cloud technologies (Azure, AWS, GCP) and incident management tools.
• Operational Skills: Strong experience in procurement processes, reporting, budget tracking, and administrative coordination.
• Communication & Interpersonal Skills: Strong verbal and written communication skills. Proven ability to interact with senior executives and cross-functional teams.
• Project Management: Familiarity with PMO practices, project tracking, and governance. PMP certification is a plus.
• Analytical Skills: Ability to identify issues and propose actionable solutions to improve operations and customer experience.

Preferred Qualifications

• Experience in ITIL processes or frameworks.
• Scripting experience (Shell, Python, etc.) is a plus.
• Familiarity with cloud-based SAP solutions and technologies, including S/4HANA, HANA DB, and Sybase ASE.

What We Offer

• Opportunity to be a part of a leading global technology company.
• Collaborative and innovative work environment.
• Competitive salary and benefits.
• Continuous learning and professional development opportunities

​