MSD Speciality Site Support - Lead 

Ireland 

489880475

Job Description

A fantastic opportunity has arisen for aYou will act as a liaison between other technical staff, management, users, and vendors regarding service requests, utilization, standards, security, and other specialty technical matters.

Bring energy, knowledge, innovation to carry out the following:

• Acts as a liaison between other technical staff, management, users, and vendors regarding service requests, utilization, standards, security, and other specialty technical matters.
• Provides expertise in the end user computing and infrastructure operations and is able to analyze, evaluate and diagnose complex specialty technical problems in a minimum period of time.
• Implements new technologies and procedures, delivers integration and configuration work and replies to complex problems.

• Responsible for designing, delivering, managing, and improving all discrete activities, processes and vendors’ services that support the delivery of IT services to business, while aligning with the organization’s quality and compliance requirements to ensure the infrastructure systems remain Audit Ready (EHS, Financial & GxP).
• Accountable for service delivery, technical leadership, project management and execution to achieve customer satisfaction, operational and financial success.
• Accountable for problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products applying globally defined processes around Configuration Management, Change Management, and Incident/Problem Management.
• Accountable for implementation and execution of the activities in line with company technical and quality standards and procedures with focus on continuous improvement of customer satisfaction.
• Accountable for IT asset management at the site.
• Responsible for the departmental budget at the site.

What skills you will need:

In order to excel in this role, you will more than likely have:

• University degree in Computer Science, Information Systems, Engineering, or equivalent fields is desired or equivalent experience
• 8+ working experience in supporting IT infrastructure services or IT operation, including 5+ years hands-on experience in supporting and trouble-shooting production and supply chain systems.
• Good comprehension of end user computing systems including MS Windows, MacOS, MS Office suite as well as core computing infrastructure such as Network hardware (layer 2/ Layer 3/ routers), network protocols, cabling solutions, network design principles, voice systems, server hardware, backup systems, and wireless infrastructure.
• Comprehension of project management principles.
• Proficiency in ITIL or similar IT service management framework.
• Experience operating in matrix environment.
• Solid experience with CAPEX / OPEX planning and budget monitoring

Please feel free to speak to us about what flexibility means to you during your application or click on the link to find out more about our

So, if you are ready to:

Invent solutions to meet unmet healthcare needs,please apply today.

Current Contingent Workers apply

Not Applicable

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.