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HP Field Technical Support Consultant - Audio/Video India, Haryana, Gurugram 489465481
Description -
Your Day to day:• Strong technical deployment/customer handling in networking, VoIP or Video
• Good skills of troubleshooting, using different standard tools like Wireshark and problem-solving skills
• Experience in handling corporate customers or global accounts.
• Understand/able to communicate advance services offerings to customers/partners
• Primary accountability of on-site Implementation – site survey, Interface/coordinate with vendors and partners, leading the installation at site, testing and certifications of the installations
• Update regularly the status to assigned implementation projects to project managers and other stake holders
• Pro-actively raise and lead the efforts in clearing issues/bottlenecks that might affect successful completion of the implementation projects
• Liaise with the stakeholders, partners and relevant external authorities to deliver industry best practice and statutory requirements
• Assist in program reviews/providing feedback to partners, customers and engineering leadership
• Build/Maintain relationships with key external and internal stakeholders
• Work closely with assigned project manager, team to develop/own advance services related knowledge management documentation-project charters and governance structures
• Share the best practices/lessons learned with rest of the deployment teams
• Take part in events to include conference calls, video conferences, workshops to proactively enhance relevant advance services delivery capabilities
• Travel: Up to 100% and at short notice.What you bring to the team:
• Bachelor's degree in Engineering/equivalent with 8-10 years overall industry experience.
• Prior experience in ITP projects
• Prior experience in Tele-presence industry
• Excellent interpersonal and communication skills and proficiency in oral and written English communication.
• Good stakeholder management skills (interpersonal, influencing, negotiating)
• Strong MS office skills and reporting skills.
• Strong desire/motivation in customer success
• Flexibility in working hours, open for travel, self-learner and team player
• CCNA certification is preferred
• Good verbal/written communication skills
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
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