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Responsibilities:
Qualifications:
Education:
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
The Advanced Network Engineeris technical lead role, responsible for the advanced analysis and operational support for the Global Network, which may include: conduct network investigations, leading the rapid response and resolution to major incidents, and developing proactive proposals for optimization and improvements of the global network operation.
She/He will also be acting as network operations lead when required, leading the resources assigned during your Shift of the Global Network platform. He/She will be in charge to oversee the work assignment, supervision, and overall performance of the technical resources and the quality of the operation.
Responsibilities:
• Be responsible for the operational support of the Citi’s global network, which includes multiple platforms, manufacturers, and technologies. Leading the teams and resources under his/her responsibility during the Shift.
• Provide workload assignments and technical supervision of the agents in charge during the Shift and compliance with the operational and quality metrics of the platform.
• Provide fast response to problems of high priority, severity, and impact.
• Act directly on incidents and tasks of greater complexity or priority assigned to the group and Shift in charge.
• Excellent interpersonal relations and communication and persuasive skills; be able to manage communication with multiple audiences during problem-solving and crisis management.
Exhibit excellent documentation practices. Capable to Deliver relevant analysis and reporting.
• Ability to quickly analyze and identify resolution strategies for complex and high-impact problems in real-time and lead multidisciplinary teams.
• Contribute to the training and skills development of the assigned technical teams.
• Develop trust relationships with counterparts in other regions and with multiple stakeholders.
• Early completion of assigned tasks and
• Documentation and strict order in operation in charge.
• Compliance with all organization policies, processes, and best practices, always exhibiting the highest standards.
Requirements:
• Over three years of experience as a network operations leader.
• Experience in networks and telecommunications in large-scale environments, such as Carrier, Manufacturers, Multi-Account Global Services, or a large-scale enterprise environment.
• Effective oral and written communication skills.
• Effective diagnostic and analysis skills. Mature analytical and communications skills.
• Ability to communicate technical concepts to a non-technical audience.
• Experience in Financial Services or a broad global or complex environment preferred.
• Ability to provide rapid response to problems, leading multidisciplinary teams virtually.
• Ability to work with personal and virtual teams and work under pressure or for rapid resolution of critical incidents.
Education:
• Bachelor's degree, technical education, or equivalent experience
• CCIE or CCNP certification and equivalent experience and skills.
• Extensive knowledge of routing protocols, VPNs, high availability environments, carrier management, critical applications, data center infrastructure, among others.
• Preferred knowledge in network programmability and automation and software-defined networking.
Time Type:
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