As a member of the Global Customer Engagement Solutions (“GCES”) IT team, the SFDC Developer will utilize experience, knowledge, and skills gained from years of delivering complex technical projects and working with one or more delivery teams to take ownership and accountability of technical project development tasks delivery. The application developer would be responsible for developing, testing, and deploying solutions using Apex, LWC, Flows and other technologies as required.
Roles and Responsibilities
- Development of customized solutions in Sales and/or Service cloud
- Collaborate with cross-functional teams to translate business requirements into scalable and high-performing Salesforce solutions.
- Develop and implement customized Salesforce solutions using Apex, Lightning Components (Aura & LWC), and Flows
- Experience in Designing User Interface using HTML, JavaScript, JQuery and CSS
- Work closely with business stakeholders to understand agent-related processes and build tailored Agent Force functionalities
- Develop and maintain integrations between Salesforce and external systems (REST/SOAP APIs, middleware platforms)
- Lead efforts in optimizing Salesforce application performance, scalability, and maintainability
- Create and maintain clear, well-documented technical and functional specifications
- Ensure Salesforce platform governance, security standards, and best practices are followed
- Troubleshoot and resolve issues, and proactively implement improvements in system design and usability
- Remain current with Salesforce updates and new technologies and best practices with the industry
Qualification:
- Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering with a minimum of 3-5 years of experience in supporting business applications and technologies to digitize business processes
- 2+ years Force.com development experience, with a strong focus on Apex and LWC development.
- Solid knowledge of SOQL.
- SFDC certification in Apex Programming/Administrations preferred.
- Ability to work independently and as part of a team
Desired Characteristics:
- Demonstrated initiative to stay abreast of technology advancements
- Experience developing at least 2 full projects from scratch to go live
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
Inclusion and Diversity
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.