Wells Fargo Lead Securities Operations Representative Wellstrade Control Group 

Philippines, Caloocan 

485815390

In this role, you will:

• Support overall effectiveness of the team according to plans, monitor daily securities, and cash related production work
• Supervise daily production activities and staff
• Guide others on complex production improvement efforts and address procedural impacts
• Provide back-up for all department functions while providing coaching and feedback to staff
• Prioritize work and provide daily leadership to teams
• Contribute to solving corporate governance and address compliance issues for the department
• Lead the implementation of new or revised processes and procedures
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 6+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, education

Desired Qualifications:

• At least 2nd year in college or bachelor's degree in any course
• Blended experience in customer service and processing
• Experience in customer service and demonstrates ability to anticipate customer’s needs
• Excellent problem solving, analytical and technical skills with ability to apply critical judgment and come up with effective decisions.
• Strong verbal and written communication skills and proficiency for detailed documentation with ability to validate work.
• Ability to adapt to a fast paced environment and perform under pressure with a high motivation and able to meet stringent deadlines with strong sense of urgency and results and detail orientation.
• Excellent Interpersonal skills - people and process management
• Wiling to work on permanent night shift schedule that follow US holidays
• Amenable to 100% onsite reporting in Five/Neo Building 31st Street Bonifacio Global Taguig City

Job Expectations:

• Handles, answers and resolve through WTCG Escalation inbox
• Drive BAU team performance and tracking performance downloading in Power BI
• Facilitates team huddles
• Ad-hoc tasks
• Taking escalated calls

12 Sep 2024

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.