Citi Group Ops Support Associate - Officer 

India, Maharashtra, Pune 

485594403

Responsibilities:

• Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures
• Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
• Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow
• Interact with internal departments and external clients to resolve issues and concerns
• Monitor “In process,” work to meet business and quality standards
• Assist in making decisions within established procedures that balance the needs of the employee, company, and customer
• Support and expansive array of products and services and serve as the team subject matter expert
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 15 or 16 years of full time graduation in any stream, preferably from commerce and arts background
• 0-2 years of maximum experience, preferably from Banking or customer service/Backend Operations of any industry type
• Good understanding of retail banking operations, fraud analysis & dispute management experience preferred.
• Good communication.
• Proficient computer skills
• Ability to adapt to new technology quickly and seamlessly
• Consistently demonstrates clear and concise written and verbal communication skills

Shift of operations:

• Shift timings: 24/7 rotational shifts, predominantly 05:30,15:30,16:30,18:30,20:30IST login timings.
• Should be comfortable working any 5 days a week.
• Candidate should be willing to work innight shifts.

Education:

• Graduation/Bachelor's degree mandatory

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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