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Apple Workforce Management Analyst Singapore 485395370
25.03.2025
Description
- Develop and manage schedules to optimize coverage and service levels.- Drive automation and efficiency improvements within eWFM tools.- Ensure effective communication and maintain the highest quality in all tasks.
Minimum Qualifications
- Proven ability to effectively organize, prioritize, and handle multiple assignments simultaneously
- Requires excellent written and verbal communication skills with a global audience
- Ability to work independently and as part of a team
- Highly motivated to meet deadlines with minimal supervision
- Results-oriented, diligent and works with a sense of urgency
- Demonstrated self-starter with the ability to learn and bring themselves up to speed quickly
- Ability to create and revise email communications quickly while articulating a clear message to stakeholders
- Comfortable with communicating and presenting to different levels of business stakeholders
- Ability to analyze data and prepare recommendations supported by strong analytical and critical thinking skills.
- Intermediate Excel skills
- Bachelor's Degree or 2 or more years work experience
Preferred Qualifications
- Minimum 2 years experience with Aspect eWFM and eWFM Administrator
- Complete understanding of Workforce Management process flow including forecasting, capacity planning and scheduling
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