Citi Group AVP Client Services Manager Custody - Hybrid 

Malaysia, Kuala Lumpur 

485255809

Shape your Career with Citi

Citi’s

AVP, Client Services Manager (Custody) - Hybridbased in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Client Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with ClientDelivery department.

Responsibilities:

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards

Develop and maintain client portfolio through regular calls and face to face interaction, as needed

Inform clients about problems (system failures, market issues) and provide regular resolution updates

Advise on and advocate the implementation of process improvement and reengineering to improve client experience

Maintain knowledge of new market and regulatory requirements affecting client portfolio/base

Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment

Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives

Qualifications:

5-8 years of Client Service/Custody experience

Demonstrated project management and organizational skills to prioritize multiple tasks

Proven self-reliance and accountability and ability to manage risk

Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders

Proven investigative and analytical skills

Bachelor's degree/University degree or equivalent experience

Time Type:

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