BMC BMC Helix Capacity Optimization Consultant 

India, Maharashtra 

485252068

Key Responsibilities/Duties

• Responsible for leading and/or participating in teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients.
• Provide L2/L3 operational support on BMC Helix Continuous optimisation (BHCO) or TrueSight Capacity Optimisation (TSCO) as per agreed SLAs
• Administer and maintain BMC Helix Continuous Optimization (BHCO)/ TrueSight Capacity Optimization (TSCO) Solution. Ensure the platforms are running efficiently, with optimal performance and availability.
• Maintain BHOM / TSOM Application platform availability as per agreed availability commitment.
• Configure and customize BMC solutions to meet client-specific requirements. Implement and adjust settings to optimize capacity management and performance monitoring.
• Monitor and analyze system capacity and performance metrics. Provide insights and recommendations to clients on capacity planning and resource allocation to prevent over-provisioning and under-utilization.
• Diagnose and resolve issues related to BMC Helix Continuous Optimization and TrueSight Capacity Optimization applications. Provide technical support to address complex problems and ensure minimal disruption to services.
• Continuously monitor system performance and capacity metrics. Identify trends, anomalies, and potential issues. Implement corrective actions to maintain system stability and performance.
• Oversee the integration of BMC solutions with other systems and third-party applications. Ensure seamless data flow and interoperability between systems.
• Implement minor upgrade, patches, and new features for BMC solutions, ensuring updates are deployed with minimal impact on ongoing operations.
• Maintain comprehensive documentation of system configurations, customizations, troubleshooting steps, and resolution procedures. Ensure that documentation is up-to-date and accessible.
• Provide training and support to end-users and stakeholders on BMC solutions. Share best practices and help clients maximize the value of their capacity management tools.
• Adhere to industry best practices and standards, including ITIL, for capacity management and system administration. Ensure compliance with internal policies and client agreements.
• Assist customer drive adoption of the monitoring solution across the environments
• Work closely with Service Owners to review service delivery quality with focus on continuous improvement

Skills/Experience:

• Must possess a Bachelor’s Degree.
• Should have 5-10 years of IT experience.
• Should have worked in Applications Managed Services and Consulting Services environment
• Extensive experience in the implementation, administration and configuration of BMC Helix Continuous optimization (BHCO) or TrueSight Capacity Optimization (TSCO) Application Support, Administration, Integrations and, Customizations
• Excellent in troubleshooting BHCO/ TSCO applications, integrations, customizations.
• Extensive experience maintaining BHCO/ TSCO within a high distributed complex environment.
• Excellent organization and communication (both written and oral) skills
• Able to work both autonomously and in teams
• Self-starter and good decision-making skills
• Strong analytical skills with a methodical approach to fault resolution
• Experience on Windows/UNIX/LINUX operating systems and ITIL framework is an advantage.
• Good knowledge of Cloud Technologies, networking, and database concepts
• Well Organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
• Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
• Effective communication skills in English (verbal and written).