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Fortinet Technical Account Manager 
India, Karnataka 
484945767

30.08.2024

As a Technical Account Manager (TAM), you will:

  • A primary point of contact for the dedicated accounts
  • Provide technical solutions to address customer issues
  • Centrally manage and prioritize customer issues to ensure timely resolution
  • Reproduction of customer environments on lab equipment
  • Follow-up with R&D departments to resolve product issues
  • Responsible for tracking, maintaining and resolving incident reports and customer support requests
  • Creation of technical documentation and bulletins to improve internal and external knowledge base
  • Update and guide new releases and features to dedicated accounts
  • Develop best practice deployment and troubleshooting methodology documentation
  • Conduct periodic site visits for the managed accounts.
  • Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

We Are Looking For:

  • At least 8-10 years of experience in a technical support role in a networking/security company
  • Strong understanding of data networking protocols, specifically TCP/IP, routing and switching
  • Hands-on Experience Security products and technologies such as Firewalls, Endpoint protection, IPSec VPN, Authentication (RADIUS, LDAP, etc), UTM, etc
  • Administrator-level working knowledge of Windows, Linux or Unix skills is an advantage
  • Good understanding of Web application concepts, security and vulnerabilities
  • Strong troubleshooting and problem-solving skills
  • Effective oral and written communication skills
  • A Bachelor’s degree in Computer Science, Software Engineering or a related field, or an equivalent combination of training and experience is desirable.
  • Prefer candidates with CCNA, CCNP, CCIE and/or CISSP certifications
  • Experience in system integration and multi-vendor environment
  • Experience in programming and scripting that would assist in automating data collection during troubleshooting & daily operation
  • Experience in data center deployment
  • Experience in wireless access point
  • Experience in SQL database