GE HealthCare HTM Service Operations Manager 

United States, Texas 

483548236

• Craft, evaluate, negotiate and execute a wide variety of different contracts covering a range of transactions.

• Monitor the vendor to assure service delivery and metrics per contract within financial guidelines of contract.

• Drive the Supplier Quality Engineers to address vendor issues, when required.

• Minimize Material spent through monthly analysis, corrections, employee training and awareness, identifying and implement productivity opportunities.

• Regularly report metrics back to internal customer groups.

• Leadership of Service Delivery Processes, metrics, compliance, and improvement for the Service program.

• Provide communications and lead actions to meet or exceed HTM Service Delivery goals including but not limited to: Purchasing, and Monthly Markets/Regions scorecards/metrics.

• Drive constant quality improvement using Lean for tools and processes.

• Key liaison for Markets/Regions to lead resolution and engaging necessary resources needed to proactively resolve Service Issues.

• Solve any contract-related problems that may arise.

Qualifications :

• BS or BA degree in Supply Chain; Business Administration; Finance; or STEM or related field.

• Or an AA degree and 2 years’ experience in process management...

• Or 4 years of work experienced demonstrating process management experience. Prior experience with Calibration standards and test equipment requirements

• Demonstrated process management experience; time management; attention to detail.

• Ability to manage conflicting priorities in a fast-paced environment.

• Ability to navigate within a highly matrixed organization and collaborate with key stakeholders.

• Experience with Technology/tools such as ServiceNOW; Nuvolo; Casper; SalesForce; Siebel

• Familiarity working in the medical device field desired

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.