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JPMorgan Technology Support III - QA Automation 
United States, Florida, Tampa 
482959165

31.07.2024

As a Technology Support III team member in the Corporate Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

  • Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
  • Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
  • Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
  • Identifies issues for escalation and communication, and provide solutions to the business and technology stakeholders
  • Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Experience in automation using JMeter, TestNG and Cucumber frameworks with Selenium Web Driver and Web services testing
  • Skilled in Quality Assurance Tools, Automation tools to perform application functional and Quality Testing
  • Experience in identifying and implementing areas for improving efficiency, shortening of test cycles, and automation of test scripts
  • Experience identifying issues for escalation and communication, and provide solutions/demos to the business and technology stakeholders
  • Able to initiate and complete test escape and root cause analysis, testing lessons learned, recommends future process improvements and defect prevention
  • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

Preferred qualifications, capabilities, and skills

  • Experience with one or more general purpose programming languages and/or automation scripting
  • Working understanding of public cloud