SAP Cloud Operations Specialist 

India, Karnataka, Bengaluru 

48264798

What you'll do

Operations Management: Manage the outsourced supplier and ensure the governance is established and monitored regularly on the agreed Scope of Services for first level support of Cloud Infrastructure and Applications (like, SuccessFactors..), key LoB specific requirements are met by providing the stable and reliable services through SLA’s, Knowledge Management, Escalation Management & Customer Service Excellence.

Enablement: You will also assist in the development of incident handling processes, standard operating procedures, playbooks and runbooks. Through developing workflow automation, you will lower response times.

What you bring

Bachelors Degree in Systems Engineering, Computer Science, Technical Engineering,

Has broad knowledge of content/products in market/industry/functional area and is able to adapt new changes/practices in the following areas:

• Advanced understanding of Cyber Security
• Knowledge of Project management principles
• ITIL methodology
• Ability to manage Customer Escalations
• Knowledge of workflow automation
• IT Tools, Methods & Processes
• Vendor Management
• Reporting & Analytics Capabilities
• Knowledge on SAP Cloud Service Offerings

• Customer Focus
• Business Acumen
• Innovative Thinking
• Self-Development
• Communication

​

Job Segment:Cloud, ERP, Operations Manager, Computer Science, Cyber Security, Technology, Operations, Security