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IBM Process Analyst - CORE HR 
India, Karnataka, Bengaluru 
481952351

12.08.2024

Your Role and Responsibilities
  • Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services
  • Working on complex transactions requiring review & eligibility checking
  • Runs reports & performs reconciliations between various reports
  • Interface with customers to resolve questions and issues regarding compensation administration/processes
  • Provides data for any internal business controls team as required
  • Ensure compliance to the client’s existing standards
  • Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)
  • Provides solutions to issues brought up by the contact center according to policy guidelines set


Required Technical and Professional Expertise

  • 2 – 3 years of overall experience with minimum of 2 years in Core HR & Issue Resolution for any International IT / ITES Company
  • Excellent communication skills in English both oral & written
  • Has strong knowledge of Core HR (excluding recruitment) related processes & should have worked on SAP HRMS
  • Strong knowledge of MS Excel
  • Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines
  • Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
  • Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
  • Ability to trouble-shoot and implement changes in his/her processes; ability to identify major areas of concern regarding compliance to travel policy as well as recommend measures to address identified exceptions; ability to analyse and present travel spending data in a way that will provide optimum benefits to the business
  • Effectively Works with Others – Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
  • Excellent Customer Service skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
  • High degree of numeracy skills with meticulous attention to details
  • Team work – the ability to work well within the team is key to this role
  • Should have excellent communication skills (oral & written) in English
  • Should have strong MS Excel & SAP HRMS knowledge
  • Should be from Core HR background
  • Should be open to working in rotational shifts


Preferred Technical and Professional Expertise

  • Graduate / Post-Graduate (MBA HR is preferred)