Your Role and Responsibilities- Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services
- Working on complex transactions requiring review & eligibility checking
- Runs reports & performs reconciliations between various reports
- Interface with customers to resolve questions and issues regarding compensation administration/processes
- Provides data for any internal business controls team as required
- Ensure compliance to the client’s existing standards
- Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)
- Provides solutions to issues brought up by the contact center according to policy guidelines set
Required Technical and Professional Expertise
- 2 – 3 years of overall experience with minimum of 2 years in Core HR & Issue Resolution for any International IT / ITES Company
- Excellent communication skills in English both oral & written
- Has strong knowledge of Core HR (excluding recruitment) related processes & should have worked on SAP HRMS
- Strong knowledge of MS Excel
- Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines
- Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
- Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
- Ability to trouble-shoot and implement changes in his/her processes; ability to identify major areas of concern regarding compliance to travel policy as well as recommend measures to address identified exceptions; ability to analyse and present travel spending data in a way that will provide optimum benefits to the business
- Effectively Works with Others – Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
- Excellent Customer Service skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
- High degree of numeracy skills with meticulous attention to details
- Team work – the ability to work well within the team is key to this role
- Should have excellent communication skills (oral & written) in English
- Should have strong MS Excel & SAP HRMS knowledge
- Should be from Core HR background
- Should be open to working in rotational shifts
Preferred Technical and Professional Expertise
- Graduate / Post-Graduate (MBA HR is preferred)