Broadcom TSS Technical Specialist Support Consultant 

Japan, Minato 

480844854

• Assign TSS Consultants as dedicated product specialists to address issues with VMware products that customers use under annual contracts.

• TSS Consultants understand customer operations and project plans, and provide technical Q&A to promote the adoption, deployment, and stabilization of VMware products (excluding product defects).

• Facilitate smooth execution of customer VMware solutions and promote preventive maintenance.

• Technical Q&A support for VMware products/features.

• Conduct regular meetings/technical discussions (in-person or remote).

• Provide information on the latest VMware KB patches, releases, and security alerts in Japanese.

• Hands-on investigation for product/feature specifications.

• Build good relationships with internal stakeholders to meet customer requirements and ensure project success.

VMware Professional Services Organization (PSO)

• Customer-centric approach with emphasis on customer success.

• High level of curiosity and professionalism towards deep technical knowledge, not limited to VMware products.

• Culture of mutual assistance and continuous improvement of technical skills while leveraging individual expertise.

• High degree of freedom and discretion.

• Mentorship program provided during onboarding period (2-3 months).

• Encouragement and support for certification acquisition.

Tokyo Office with possibility of partial remote work

• Experience of 3 years or more in one of the following: vendor's professional services/product support services/project SE at SIer.

• Basic knowledge of system infrastructure(servers/storage/network).

• Deep experience and knowledge in one or more of the following:servers/storage/network/systemarchitecture.

• Communication and negotiation skills.

• Ability to coordinate internally and externally to meet customer requirements.

• Presentation skills.

• Fluent in Japanese.

• English proficiency in reading and writing.

• Experience or knowledge of VMware products.

• Experience with Kubernetes, AWS, Google Cloud, Azure, Oracle Cloud, or other similar platforms.

• Experience in operating OSS or development.