JFrog Senior Developer Support Engineer 

India, Karnataka, Bengaluru 

479997803

As a Senior Developer Support Engineer in JFrog, you will…

• Troubleshoot and Investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised.
• Set up JFrog applications and 3rd party products in various development environments
• Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters
• Reproduce customer scenarios and fill relevant bugs/features
• Maintaining and improving a knowledge base of known issues and solutions
• Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
• Ability to work flexible hours and weekends as needed

To be a Senior Developer Support Engineer in JFrog, you need…

• 5+ years of relevant experience in technical support and/OR DevOps field.
• Understanding of Java or other compiled language
• Experience in customer-facing roles
• Experience in Linux
• Able to manage complex, escalated cases involving multiple architectures across multiple platforms
• Strong technical software-related debugging skills
• Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat
• Experience in AWS OR azure or GCP is required
• Good understanding for Docker & Kubernetes
• Deep understanding of TCP/IP
• Hands on experience on Java application performance troubleshooting
• Good knowledge CI-CD pipelines
• Customer facing experience
• Excellent in communication