EY Customer Tech-Salesforce-Proactive-Veeva Senior-GDS02 

India, Karnataka, Bengaluru 

479839823

Key Responsibilities:

• Act as the subject matter expert (SME) for Veeva CTMS, eTMF, and EDC across our Life Sciences consulting projects.
• Lead end-to-end configuration of Veeva CTMS, eTMF, and EDC to support clinical trial planning, execution, data management, and reporting for various clients.
• Manage stakeholder relationships with clients to gather requirements and implement platform enhancements that align with their clinical operation’s needs.
• Ensure compliance with regulatory standards and internal processes throughout the clinical trial lifecycle for client projects.
• Collaborate with cross-functional teams (Clinical Operations, Data Management, Regulatory, IT) within client organizations to optimize system usage and streamline workflows.
• Provide training and support to client end-users, ensuring the adoption of Veeva best practices in CTMS, eTMF, and EDC.
• Monitor system performance, troubleshoot issues, and manage vendor relationships to ensure optimal functionality for client implementations.
• Support audits and inspections by maintaining accurate documentation and audit trails for client projects.

Qualifications:

• Bachelor’s degree in Life Sciences, Information Technology, or related field.
• 3–6 years of hands-on experience with Veeva CTMS, eTMF, and EDC in a pharmaceutical or life sciences consulting environment.
• Strong analytical and problem-solving skills.
• Understanding of clinical trial processes, data management, and regulatory compliance.
• Excellent communication, stakeholder management, and problem-solving skills.

Nice to Have:

• Experience with other clinical trial management systems (CTMS), electronic data capture (EDC) platforms, or electronic trial master files (eTMF).
• Exposure to clinical trial optimization or digital transformation initiatives within consulting.
• Veeva certifications (CTMS, eTMF, EDC) are a plus.